Return & Refund Policy

At Northstead, your satisfaction and peace of mind are important to us. We stand behind the quality of our products and want you to feel confident when shopping with us.

That’s why we offer a 90-Day Return Policy on eligible purchases.

90-Day Return Policy

You have 90 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, with all original accessories, components, manuals, and packaging included whenever possible. You’ll also need your receipt or proof of purchase.

To start a return, please contact us at info@trustnorthstead.com with your order number and reason for the return.

Please do not send your product back without contacting us first. Returns sent without prior authorization may not be accepted.

If your return request is approved, we will provide you with return instructions, including information on where to send your package.

Please note that customers may be responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

90-Day Money-Back Guarantee

We want you to feel confident trying Northstead products in your home.

If you are not satisfied with your purchase, you may contact us within 90 days of receiving your order to request a return under our 90-Day Money-Back Guarantee.

Once your return is received and inspected, eligible refunds will be processed according to the terms outlined in this policy.

Original shipping charges, expedited shipping fees, and return shipping costs are generally non-refundable unless the return is due to an error on our part or a defective or damaged product.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or if you receive the wrong product, please contact us as soon as possible so we can evaluate the issue and make it right.

To help us resolve the issue quickly, we may ask you to provide:

• Your order number
• A description of the issue
• Photos or videos showing the product and the issue
• Photos of the shipping packaging, if applicable

If we determine that the product is defective, damaged during shipping, or incorrect, we will provide an appropriate resolution, which may include a replacement or refund.

Return Shipping

Unless the product is confirmed to be defective, damaged upon arrival, or incorrect, customers are responsible for the cost of returning the product.

We strongly recommend using a trackable shipping service when returning an item. Northstead is not responsible for return packages that are lost or damaged in transit.

Please do not return products to the address shown on the original shipping package unless instructed to do so by our customer support team.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Items returned more than 90 days after delivery
• Products that have been intentionally damaged, modified, or misused
• Products damaged due to improper installation or use contrary to the product instructions
• Items missing essential components or accessories due to customer loss
• Gift cards, if applicable

If you have questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to receive a replacement product is to contact our customer support team.

If your exchange request is approved, we will provide instructions on the next steps. Depending on the circumstances, you may be asked to return the original product before a replacement is issued.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible.

We will do our best to accommodate your request. However, once an order has been processed, fulfilled, or shipped, we may not be able to cancel or modify it.

If your order has already shipped, you may request a return after receiving it in accordance with our 90-Day Return Policy.

Refunds

Once we receive and inspect your return, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank, credit card company, or payment provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Late or Missing Refunds

If you have not received your refund yet, we recommend:

1. Checking your bank or credit card account again.
2. Contacting your credit card company or payment provider, as processing times may vary.
3. Contacting your bank, as there may be additional processing time before a refund is posted.

If you have completed these steps and still have not received your refund, please contact our customer support team.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or your Northstead order, please contact us at:

Northstead

Email: info@trustnorthstead.com

Website: trustnorthstead.com

Our customer support team will be happy to assist you.