Shipping policy
SHIPPING POLICY
Last Updated: 06/06/2026
At Northstead, we are committed to providing a reliable and convenient shipping experience for every customer. We work with trusted shipping and logistics partners to deliver your order safely and efficiently.
Please review the information below regarding our shipping options, estimated delivery times, order processing, tracking, and other important shipping details.
FREE STANDARD SHIPPING
We are pleased to offer FREE Standard Shipping on all eligible Northstead orders to all destinations currently supported by our store.
Standard Shipping: FREE
Estimated Delivery Time: 7–12 Business Days
There is no minimum purchase requirement to qualify for Free Standard Shipping unless otherwise stated during a specific promotion.
Estimated delivery times begin after your order has been processed and shipped.
EXPRESS SHIPPING
For customers who would like to receive their orders sooner, we may offer Express Shipping at checkout.
Express Shipping Estimated Delivery Time: 3–5 Business Days
Express Shipping fees, when applicable, will be calculated and displayed at checkout before you complete your purchase.
Availability of Express Shipping may depend on the destination, local carrier availability, and other logistical factors.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after your order has been successfully placed and payment has been confirmed.
Orders placed on weekends or public holidays may be processed on the next business day.
During periods of high order volume, promotional events, holidays, or unexpected circumstances, order processing may take slightly longer than usual.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Please note that order processing time is separate from the estimated shipping and delivery time.
ESTIMATED DELIVERY TIMES
Our estimated delivery times are:
Standard Shipping
7–12 Business Days — FREE
Express Shipping
3–5 Business Days — Additional Fee May Apply
Delivery estimates are calculated from the date your order is shipped, not necessarily from the date your order is placed.
Business days generally exclude weekends and public holidays.
Please note that all delivery times are estimates and are not guaranteed unless explicitly stated otherwise.
SHIPPING DESTINATIONS
Northstead ships to destinations supported and displayed by our store during checkout.
If your shipping address is accepted during checkout and a shipping option is available, we will make reasonable efforts to deliver your order to that destination.
Shipping availability may vary depending on your country, region, local regulations, carrier availability, and logistical restrictions.
ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when tracking is available.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
In some cases, tracking information may take 24–72 hours to display the latest shipping status.
If you have not received tracking information after your order has been processed and shipped, please contact our customer support team.
SHIPPING DELAYS
While we work hard to ensure that your order arrives within the estimated delivery timeframe, occasional delays may occur due to circumstances outside our reasonable control.
These may include, but are not limited to:
- Severe weather conditions
- Carrier or logistics delays
- Customs processing
- Public holidays
- High seasonal shipping volumes
- Natural disasters
- Transportation disruptions
- Incorrect or incomplete shipping information
- Remote or difficult-to-access delivery locations
- Other circumstances beyond our reasonable control
If your order is significantly delayed, please contact our customer support team, and we will do our best to assist you.
CUSTOMS, DUTIES, AND TAXES
Depending on the destination country or region, international orders may be subject to customs duties, import taxes, VAT, or other fees imposed by local authorities.
Unless otherwise stated at checkout, any customs duties, import taxes, or additional fees imposed by the destination country are the responsibility of the customer.
Northstead does not control these charges and cannot predict the exact amount that may be assessed.
Customers are responsible for ensuring that products ordered from Northstead can be legally imported into their destination country or region.
INCORRECT OR INCOMPLETE SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing your purchase.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible.
We will make reasonable efforts to update your shipping information before the order is shipped. However, we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.
Northstead is not responsible for delivery delays, failed deliveries, or packages returned due to incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
Additional shipping fees may apply if an order needs to be reshipped due to an incorrect address.
LOST OR MISSING PACKAGES
If your tracking information shows that your package has not been delivered within a reasonable period after the estimated delivery window, please contact our customer support team.
We will work with the shipping carrier to investigate the status of your package.
If a package is confirmed to have been lost in transit, we will work with you to provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.
PACKAGES MARKED AS DELIVERED
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:
- Check around your property and any secure delivery locations.
- Check with household members, neighbors, or building management.
- Allow up to 48 hours, as some carriers may mark packages as delivered shortly before final delivery.
- Contact the shipping carrier for additional delivery information.
If you are still unable to locate your package, please contact our customer support team, and we will do our best to assist you.
DAMAGED PACKAGES
If your order arrives damaged, please contact us as soon as possible after delivery.
To help us evaluate and resolve the issue, please provide:
- Your order number
- A description of the damage
- Clear photos or videos of the damaged product
- Photos of the shipping packaging, if applicable
Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution in accordance with our Return & Refund Policy.
MULTIPLE PACKAGES
In some cases, orders containing multiple products may be shipped separately due to product availability or fulfillment locations.
If your order is shipped in multiple packages, you may receive separate tracking numbers, and the packages may arrive on different days.
You will not be charged additional Standard Shipping fees if we choose to split your order into multiple shipments.
ORDER CANCELLATIONS
If you wish to cancel your order, please contact us as soon as possible after placing it.
We will do our best to accommodate your request. However, once an order has been processed or shipped, we may not be able to cancel it.
If your order has already shipped, you may request a return after receiving it in accordance with our 90-Day Return & Refund Policy.
DELIVERY TIME DISCLAIMER
The shipping times listed in this policy are estimates based on typical carrier delivery times.
Standard Shipping: Estimated 7–12 business days
Express Shipping: Estimated 3–5 business days
Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather, holidays, and other circumstances beyond our reasonable control.
Nothing in this Shipping Policy is intended to limit any rights you may have under applicable consumer protection laws.
CONTACT US
If you have any questions about shipping, delivery, or tracking your Northstead order, please contact us:
Northstead
Website: trustnorthstead.com
Email: info@trustnorthstead.com
Please include your order number when contacting us about an existing order so our customer support team can assist you as quickly as possible.